FREQUENTLY ASKED QUESTIONS:

How long will my order take to be delivered?
  • In France: Delivery times can sometimes exceed 7 business days with Mondial Relay. For faster delivery, we recommend opting for Colissimo with Signature, which guarantees delivery within 2 business days.
  • International: With DHL Express International, delivery takes approximately 4 to 8 business days for Europe and 8 to 14 business days for the rest of the world.

I haven't received my order confirmation, what should I do?

Once your order has been confirmed by our logistics center, you will receive a confirmation email. If you don't find it in your inbox, remember to check your spam folder; it may have slipped there.

Can I modify or cancel my order after validation?

If your order has not yet been shipped, you can modify or cancel it by contacting us promptly via our customer service at sav@beliza.fr . Once shipped, it is unfortunately no longer possible to modify it.

Do you ship worldwide?

Yes, we ship internationally with DHL Express. Delivery times may vary depending on the destination. You'll find full details during checkout.

What if I receive a defective or incorrect item?

If you receive a defective or incorrect item, we apologize. Please contact us as soon as possible at sav@beliza.fr , including your order number and a photo of the item . Our customer service team will work to resolve the issue as quickly as possible.

Do you offer free returns?

Return shipping costs are the customer's responsibility for size, model, or color exchanges. However, in the event of an error on our part (defective or incorrect product), return shipping costs will be covered by Beliza. For more details, please see our return policy on the website.

How to contact Beliza customer service?

You can contact us via the contact form on our website, by email at sav@beliza.fr, by phone at +33 7 67 70 06 17, or via Instagram @belizaswimwear. We promise to respond to your requests as quickly as possible.

How do Beliza swimsuits and lingerie fit?

Our swimwear and lingerie run slightly small. For more information, we invite you to consult our size chart available on each product page. If you need personalized advice, do not hesitate to contact our customer service team, who will be happy to guide you towards the ideal size.