Shipping policy
Shipping Policy
At Beliza Swimwear, we are committed to providing fast and secure delivery through our trusted logistics partners: DHL, DPD, and Colissimo (signature required) for France, and DHL Express for Europe and international shipments.
1. Delivery Times & Shipping Fees
📍 Mainland France
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Standard (Colissimo with signature): 2 to 4 business days – Rates vary based on weight and destination.
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Express (DHL or DPD): 24 to 48 hours – Price varies depending on weight and delivery address.
📍 Europe & International
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DHL Express: Delivery within 2 to 5 business days, depending on the destination country.
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Shipping costs are automatically calculated at checkout based on the destination and order weight.
⚠️ Note:
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Delivery times are estimated and may be impacted by exceptional circumstances (customs, strikes, peak periods, etc.).
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All deliveries require a signature upon receipt to ensure the safety of your parcel.
2. Order Processing
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All orders are processed within 24 to 48 hours (excluding weekends and public holidays).
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You will receive an email with a tracking number once your order has been shipped.
3. Tracking & Delivery
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A tracking link will be sent by email as soon as your parcel is picked up by the carrier.
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If you are absent at the time of delivery, a second attempt may be made or a delivery notice will be left, allowing you to collect your parcel at a nearby pick-up point (depending on the carrier).
4. Customs & International Duties
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For shipments outside the European Union, local customs duties and taxes may apply and are the customer’s responsibility.
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These charges are calculated by local authorities and cannot be predicted by us. We recommend checking with your local customs office for more information.
5. Delivery Issues & Lost Parcels
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If your order has not arrived within the estimated timeframe, please contact us at sav@beliza.fr with your order number.
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If your parcel is marked as “delivered” but you have not received it, we recommend checking with your neighbors and carrier first.
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If the parcel is officially declared lost by the carrier, we will open an investigation and take appropriate action to resolve the issue.
📞 Need help?
Our customer service team is available at sav@beliza.fr or by phone at +33 (0)7 67 70 06 17.